Welcome to RTR Prodigies. This Shipping Policy outlines the terms and conditions governing the shipment of orders placed through our website.

1. PROCESSING TIME

• We aim to process and dispatch all orders within 24 hours of payment confirmation (excluding weekends and public holidays).
• Orders placed after business hours will be processed on the next working day.
• Processing times may be extended during peak seasons or due to unforeseen circumstances.

2. SHIPPING METHODS & DELIVERY TIMES

• Domestic (UK) Orders: Shipped via Royal Mail Tracked 24, with an estimated delivery time of 1-2 business days.
• International Orders: Shipping carriers may vary depending on the destination. Estimated delivery times range between 5-14 business days, subject to customs clearance and local courier delays.

3. SHIPPING RATES

• Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
• Free shipping may be available on qualifying orders, as indicated on our website.

4. TRACKING INFORMATION

• It is the customer’s responsibility to monitor the shipment status and ensure availability for delivery.

5. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

• International orders may be subject to customs duties, import taxes, and fees imposed by the destination country.
• These charges are the sole responsibility of the customer.
• We are not responsible for delays due to customs processing.

6. FAILED DELIVERY & RETURNS

• If an order is returned to us due to an incorrect address, failure to collect, or refusal of delivery, we may charge a re-shipping fee.
• If the customer opts not to have the order re-shipped, a refund will be issued minus the original shipping costs.

7. LOST OR DAMAGED ORDERS

• If your order is lost in transit, please contact us at official@rtrprodigies.com so we can assist with an investigation.
• For damaged shipments, please report the issue within 48 hours of receipt, providing photographic evidence.
• Refunds or replacements for lost or damaged items are subject to carrier policies and our discretion.

8. CHANGES TO SHIPPING POLICY
We reserve the right to update this policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

9. CONTACT INFORMATION
For any shipping-related inquiries, please contact us at official@rtrprodigies.com.