At RTR Prodigies, we strive to provide high-quality products and services. If you are not completely satisfied with your purchase, this policy outlines your rights and responsibilities regarding returns and refunds.

1. ELIGIBILITY FOR RETURNS

• Items must be returned within 14 days of delivery.
• Products must be unused, in their original condition, and in original packaging with all tags attached.
• Digital products, personalised items, and sale/clearance items are non-refundable.
• Proof of purchase is required for all returns.

2. HOW TO INITIATE A RETURN

• To initiate a return, please contact us at official@rtrprodigies.com with your order details.
• Once your return request is approved, we will provide instructions for returning your item.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. REFUNDS

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

4. EXCHANGES

• If you receive a defective or incorrect item, we will exchange it at no additional cost.
• Exchanges are subject to stock availability. If an exchange is unavailable, a refund will be issued.

5. FAULTY OR DAMAGED ITEMS

• If you receive a damaged or faulty product, contact us within 48 hours of receipt with photographic evidence.
• We will assess the issue and offer a replacement, repair, or refund where appropriate.

6. RETURN SHIPPING

• We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
• If a refund or replacement is approved due to a faulty or incorrect item, we will cover return shipping costs.

7. CHANGES TO THIS POLICY
We reserve the right to update this policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

8. CONTACT INFORMATION
For any return or refund inquiries, please contact us at official@rtrprodigies.com.